FREE STANDARD SHIPPING FOR ORDERS OVER $99*

For all orders that are above $99, CURVY offers FREE standard shipping.

For orders below $99, our standard shipping is $5.99. This applies only to orders shipped within the United States of America

Shipping Policy

CURVY Revolution(CURVY LLC) (“we” and “us”) is the operator of (https://www.curvyrevolution.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. Most orders will be shipped within 1-3 business days of being placed. As soon as your order has shipped, we’ll send you an email that includes all of your tracking information so you can follow your order right to your door.

Shipping Timeframe

During times of high order volume, we may need more time to ship your order and we greatly appreciate your patience. Our number one priority is to ship orders to you are as quick as possible!

Please note we only ship on business days (Monday-Friday, excluding Federal holidays within the United States).

Covid19 Shipping Delays

Since the beginning of the COVID-19 crisis, CURVY has been completely committed to making safety and customer satisfaction our number-one priorities, which includes working through industry-wide shipping slowdowns. While our order processing times are back on track, our third-party shipping partners continue to encounter select regional delays. We’re extremely sorry if you’ve experienced shipping issues, but our top priority right now is working with them to get your orders delivered as quickly as possible!

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are flat rates displayed during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.

Returns

Return Due To Change Of Mind CURVY Revolution(CURVY LLC) will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (CURVY Revolution(CURVY LLC)) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns

CURVY Revolution(CURVY LLC) will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect the CURVY Revolution(CURVY LLC) to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)

Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days

Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

Dispatch Time
Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address
We only ship to the billing address of the credit card holder for security purposes. For a change of delivery address request, we are only able to make spelling corrections or correct unit/apt/suite number. No additional changes can be made to the delivery address.

P.O. Box Shipping
CURVY Revolution(CURVY LLC) will NOT ship to P.O. box addresses using postal services. We are unable to offer courier services to these locations.

Military Address Shipping
We proudly will ship to any military address within the United States. We are unable to offer specific courier services.

Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country and CURVY Revolution(CURVY LLC) encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to CURVY Revolution(CURVY LLC) at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service
For all customer service inquiries, please email us at shop@curvyrevolution.com

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 Autumn / Winter 2020

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